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When someone says "I'm sorry to hear that" what does it mean?

Could it be a sarcastic comment or could you relate it to someone dying?

e.g. my sister was going through problems and I was letting a friend know how difficult it is for me. and this person turns around and says "I'm sorry to hear that". I took this comment in the sarcastic way... Could I be wrong? Was this person okay to use this line to sympathize?

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fevans1a97 profile image
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8wvg45vuaa profile image

it mean he feel like he hearing something that he shouldn't hear, like this

X : hey, why your dad not coming with you?

Y : my dad got an car accident yesterday, and now he is at the hospital.

X : Oh, i'm sorry to hear that.

pretty much like that